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Symptom or error TechNote or solution Can't open a password-protected PDF Opening suspicious PDFs: Reader and Acrobat block PDFs that do not conform to certain industry-specific PDF standards, or may contain potentially harmful content. These PDFs can pose a security risk to your system. Double-check with the source of the doc, such as the person who sent it to you or the website you downloaded it from, to make sure the document is safe to open.

Can't open a PDF created with older, or non-Adobe products If you trust the creator of the PDF and its origin, consider reverting to an earlier version of Reader or Acrobat to open the PDF. Reverting to an older version requires first uninstalling the version of Acrobat or Reader currently on your drive. • (Reader) See • (Acrobat) See or You get an error message when trying to open a PDF created in InDesign or Illustrator.